Refund policy
Effective Date: January 1, 2026
Your satisfaction is our priority. If you are not completely happy with your purchase, please review the policy below.
Return Window
Items may be returned within 30 days of the delivery date.
Item Condition
To be eligible for a return, items must be:
- Unused and unopened
- In their original packaging
Non-Returnable Items
The following items are not eligible for returns or refunds for hygiene and safety reasons, unless they arrive defective:
- Opened skincare products
- Opened personal care products
- Clearance / sale items
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method within 5–10 business days.
- You will receive an email confirmation once your refund has been processed.
Return Shipping
Customers are responsible for return shipping costs, unless the item received was defective or incorrect.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with the following:
- Your order number
- A description of the issue
- Photos of the damage or defect
We will arrange a replacement or full refund at no additional cost to you.
Order Cancellations
Orders may be canceled within 12 hours of purchase. After this window, your order may already be in processing and cannot be canceled.
Contact Us
For return or refund inquiries, please reach out to: